Belorsi
Shipping & Returns
Every Belorsi order ships free, fully insured, and in a plain outer parcel that doesn’t announce what’s inside. If a piece isn’t right, you have 30 days to send it back for a full refund. Here is exactly how both work.
Shipping
Rush shipping is free on every U.S. order — insured for its full value, tracked door to door, and sent in discreet, unbranded packaging.
| Method | Cost | Estimated delivery |
|---|---|---|
| Rush — United States | Free | 2 business days after dispatch |
| Expedited — United States | $15 | 1 business day after dispatch |
| International — DHL Express | Calculated at checkout | 2–5 business days after dispatch |
We deliver to physical addresses only — we can’t ship to a P.O. box.
Made to order
Every Belorsi piece is made for your order rather than pulled off a shelf. Made-to-order pieces take approximately 15 business days to craft, then rush shipping adds about 2 business days. Your estimated delivery date is shown on the product page, in your cart, at checkout, and in your order confirmation email. Once your order ships, you’ll receive a tracking number by email. Expedited shipping applies to transit time only and does not shorten production time.
Insurance and signature
Every shipment is insured for its full value while in transit, at no cost to you. Because of that, the carrier requires an adult signature on delivery — we won’t leave a diamond on a doorstep. If you miss the first attempt, the carrier will re-attempt or hold the parcel at a nearby facility for collection. Please open and check your parcel when it arrives; if anything looks wrong, email us within 7 days and we’ll take it up with the carrier alongside you.
Delays
Production and delivery dates are estimates. We are not responsible for delays due to weather, carrier issues, or incorrect address information. If your order will ship later than estimated, we’ll email you with the new date and you can cancel for a full refund if you prefer.
Address changes
We can only redirect a parcel before it leaves us. Please check your address carefully at checkout, and if you spot a mistake email us straight away — we’ll correct it if the order hasn’t shipped.
International orders
We ship to Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, and the United Kingdom.
International rates are quoted live at checkout by DHL Express, with slower USPS services offered alongside them at a lower cost and a longer transit time. International shipping is not included in the price of the piece. Any customs duties, import taxes, or carrier handling fees charged by the destination country are the recipient’s responsibility. We declare every parcel at its full value; we can’t mark an order as a gift or under-declare it.
Cancellations and changes
Because pieces are made to order, we can cancel or change an order — carat, metal, shape, size — at no charge any time before production begins. Once your piece is on the bench we usually can’t stop it, but email us and we’ll always try.
Returns
You have 30 days from the delivery date to return any Belorsi piece for a full refund. No restocking fee, and no explanation required.
To be accepted, the piece must be:
- In its original, unaltered condition, and not broken or damaged
- Returned with its box, pouch, and polishing cloth
- Accompanied by its IGI or IGML certificate, where one was included
U.S. return shipping is on us — we send a prepaid, insured label, so you never pay to change your mind. On international returns the shipping cost is the customer’s; send the piece back insured and tracked, as we can only refund what reaches us.
How to start a return
- Email shopbelorsi@gmail.com with your order number and the piece you’d like to return.
- We reply the same business day — with a prepaid insured label for U.S. orders, or return instructions for international ones.
- Repack the piece with everything it arrived with, attach the label, and hand it to the carrier.
Refunds
Once your return reaches us, our workshop inspects the piece and refunds the full purchase price to your original payment method — normally within 5–7 business days of arrival. Most banks then post the refund within a further 3–5 business days. Expedited-shipping charges, where paid, are not refunded.
Exchanges
If you’d rather swap carat, metal, length, or ring size than take a refund, start it the same way: email us with your order number and what you’d like instead. We begin the replacement as soon as the original is on its way back, and U.S. exchange shipping is on us. If the new piece costs more we’ll send a secure link for the difference; if it costs less we refund the balance.
Not sure of your ring size? Start with Find Your Ring Size before you order.
What we can’t take back
- Engraved or otherwise personalized pieces
- Gift cards
- Pieces returned broken, damaged, altered, or resized by another jeweler
- Anything sent back after the 30-day window has closed
Gifts
Buying ahead for a birthday, anniversary, or the holidays? Email us the date you plan to give the gift and we’ll run the 30-day window from then instead of from delivery, so the person receiving it still gets a full month to decide.
Lifetime warranty
Every Belorsi piece carries a lifetime warranty against defects in materials or workmanship — including stones that come loose or fall out through setting failure — for as long as you own it. Damage from wear, accident, or misuse isn’t covered, and neither is work done by a third-party jeweler. Full terms, what’s covered, and how a claim works: Lifetime Warranty. A little care goes a long way: see Caring for Your Jewelry.