Refund policy

We want you to love your Belorsi jewelry. If you’re not completely satisfied, you may return eligible items within 30 days of receiving your order for a full refund to your original payment method.

Items must be in unworn condition, not broken or damaged, and returned with all original packaging and documentation, including the IGI or IGML certificate where one was included. Engraved or otherwise personalized pieces and gift cards are final sale. Made-to-order pieces — standard settings crafted when ordered — follow our standard 30-day return policy.

Returns are intended for a genuine change of mind or fit, not for comparison shopping. We do not accept returns made for the purpose of comparison shopping — ordering multiple pieces to evaluate side by side with the intention of returning most of them. To keep returns fair for every customer, we also limit returns to a maximum of two (2) items per customer within any 30-day period. This limit applies at the order level: for example, if a single order contains five items, no more than two of those items may be returned.

This policy applies to purchases made on the Belorsi online store. Orders placed through third-party platforms or marketplaces are not covered by this policy and follow the return policy listed on the platform where the purchase was made.

Return shipping is free for U.S. orders — we’ll send you a prepaid, insured label. International return shipping is the customer’s responsibility.

To start a return, email shopbelorsi@gmail.com with your order number. Refunds are processed within 5–7 business days of receiving the returned item. Expedited-shipping charges, where paid, are not refunded.

For full details, including exchanges and our lifetime warranty, see Shipping & Returns.